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- Microsoft Excel Mac 2011 Why Does My Page Turn Grey Hair
- Microsoft Excel Mac 2011 Why Does My Page Turn Grey And White
- Microsoft Excel Mac 2011 Why Does My Page Turn Grey Paint
Note
Aug 01, 2018 To change your theme, click the “File” menu at the top left corner of an Office application like Word, Excel, Outlook, or PowerPoint. RELATED: How to Use a Dark Theme in Windows 10. Click the “Account” option in the sidebar. On the right, open the “Office Theme” dropdown menu, and then select your desired theme.
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you double-select an icon or file name for a Microsoft Excel workbook, Excel starts, then displays a blank screen where you expect the file content to appear.
Resolution
To resolve this problem, try the following methods, as appropriate, in the given order.
Method 1: Ignore DDE
This problem may occur if the Ignore other applications that use Dynamic Data Exchange (DDE) check box in Excel options is selected.
When you double-select an Excel workbook in Windows Explorer, a dynamic data exchange (DDE) message is sent to Excel. This message instructs Excel to open the workbook that you double-selected.
If you select the 'Ignore' option, Excel ignores DDE messages that are sent to it by other programs. Therefore, the DDE message that is sent to Excel by Windows Explorer is ignored, and Excel does not open the workbook that you double-selected.
To correct this setting, follow these steps:
Note
This step can be skipped for Excel 2019 and Excel O365
- In the upper-left corner of the Excel window, select File, then Options.
- On the left side of the Options window, select Advanced to open the Advanced window.
- In the Advanced window, scroll down to the General section.
- Clear the Ignore other applications that use Dynamic Data Exchange (DDE) check box, then select the OK button at the bottom of the window.
Note
Microsoft Excel Mac 2011 Why Does My Page Turn Grey Hair
For more information about how to turn off DDE, see 'An error occurred when sending commands to the program' in Excel
If these steps do not resolve the problem, continue to Method 2.
Method 2: Repair User Experience Virtualization (UE-V)
If you are running Update User Experience Virtualization (UE-V), install Hotfix 2927019. To do this, see the following Microsoft Knowledge Base article:
2927019 - Hotfix Package 1 for Microsoft User Experience Virtualization 2.0
If you are not sure whether you are running UE-V, examine the program list in the Programs and Features item in Control Panel. An entry for 'Company Settings Center' indicates that you are running UE-V.
If these steps do not resolve the problem, continue to Method 3.
Method 3: Reset file associations
To check whether the file associations in the system are performing correctly, reset the Excel file associations to their default settings. To do this, follow the steps for your operating system.
Windows 8.1/10
- Copy the file that is opening incorrectly, to your desktop.
- Right-click the file, and choose Properties
- On the General tab, next to Type of file, the type of file will be indicated within parenthesis. For example, (.docx), (.pdf), or (.csv).
The Opens with shows you which app it is currently associated with.
To open this type of file in a different app:
- Select Change.
- Select More apps.
- Select the desired app, then select the checkbox to Always use this app.
- Select the OK button.
Windows 8
- On the Start screen, type Control Panel.
- Select or tap Control Panel.
- Select Default Programs, then select Set your default programs.
- Select Excel, then select Choose default for this program.
- On the Set Program Associations screen, select Select All, then select Save.
Windows 7
- Select Start, then select Control Panel.
- Select Default Programs.
- Select Associate a file type or protocol with a specific program.
- Select Microsoft Excel Worksheet, then select change program.
- Under Recommended Programs, select Microsoft Excel.
- If Excel does not appear in this list, select Browse, locate the Excel installation folder, select Excel.exe, then select Excel.
If these steps do not resolve the problem, continue to Method 4.
Microsoft Excel Mac 2011 Why Does My Page Turn Grey And White
Method 4: Repair Office
Try to repair your Office programs. To do this, follow the steps for your installation type and operating system.
For an Office 365 or Office 2019 Click-to-Run installation
Windows 10
- On the Start screen, type Settings.
- Select or tap Settings.
- In the Settings window, select or tap Apps.
- In the Apps & features window, scroll down to your Office program and select or tap it.
- Select or tap the Modify button.
- In the How would you like to repair your Office programs window, select or tap the Online Repair radio button, then select or tap the Repair button.
Windows 8
- On the Start screen, type Control Panel.
- Select or tap Control Panel.
- Under Programs, select or tap Uninstall a program.
- Select or tap Microsoft Office 365, then select or tap Change.
- Select or tap Online Repair, then select or tap Repair. You may have to restart your computer after the repair process is finished.
Windows 7
- Select Start, then select Control Panel.
- Double-select Programs and Features.
- Select Microsoft Office 365, then select Change.
- Select Online Repair, then select Repair.
Note
You may have to restart your computer after the repair process is complete.
For an Office 2013, Office 2010, or Office 2007 installation
To repair Office 2013, Office 2010, or Office 2007, follow the steps in the following Office website topic:
If these steps do not resolve the problem, continue to Method 5.
Method 5: Turn off add-ins
Excel and COM add-in programs can also cause this problem. These two kinds of add-ins are located in different folders. For testing, disable and isolate the conflict by turning off each add-in one at a time. To do this, follow these steps:
- On the File menu, select Options, then select Add-Ins.
- In the Manage list at the bottom of the screen, select COM Add-Ins item, then select Go.
- Clear one of the add-ins in the list, then select OK.
- Restart Excel by double-selecting the icon or file name for the workbook that you are trying to open.
- If the problem persists, repeat steps 1-4, except select a different add-in in step 3.
- If the problem persists after you clear all the COM Add-ins, repeat steps 1-4, except select Excel Add-Ins in step 2, then try each of the Excel add-ins one at a time in step 3.
If Excel loads the file, the add-in you last turned off is causing the problem. If this is the case, we recommend that you visit the manufacturer's website for the add-in to learn whether an updated version of the add-in is available. If a newer version of the add-in is not available, or if you don't have to use the add-in, you can leave it turned off.
If Excel does not open the file after you turn off all the add-ins, the problem has a different cause.
If these steps do not resolve the problem, continue to Method 6.
Method 6: Disable hardware acceleration
To work around this problem, disable hardware acceleration until a fix is released by your video card manufacturer. Make sure to check regularly for updates to your video card driver.
To disable hardware acceleration, follow these steps:
- Start any Office 2013, 2016, 2019, or O365 program.
- On the File tab, select Options.
- In the Options dialog box, select Advanced.
- In the list of available options, select the Disable hardware graphics acceleration check box.The following screen shot shows this option in Excel.
- Select the OK button.
Note
For more information about hardware acceleration, see the following Microsoft Knowledge Base article:
2768648 - Performance and display issues in Office 2013 client applications
Method 7: Minimizing and maximizing the window
Minimizing and then maximizing the window can sometimes refresh the Excel page and cause any hidden data to appear.
- Select the minimize button in the top-right corner of the Excel sheet.
- In the task tray, right-click Excel and select your spreadsheet. (Or double click the Excel icon.)
When your sheet is maximized, your data may appear.
Method 8: Check for hidden sheets
An Excel sheet may have inadvertently been saved as a hidden document. To find out:
- Go to the View tab.
- Select Unhide.
- Choose a workbook from the list.
- Select OK.
If you still experience this problem after you try all these methods, contact Microsoft Support for additional troubleshooting help.
-->Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you create a hyperlink in an Office document and then select the link, you may receive one of these error messages:
![Microsoft excel mac 2011 why does my page turn grey hair Microsoft excel mac 2011 why does my page turn grey hair](/uploads/1/2/5/6/125675259/495128004.png)
Unable to open <URL>. Cannot locate the Internet server or proxy server.
Unable to open <URL>. Cannot open the specified file.
<URL> = the hyperlink you inserted.
Note
Microsoft Excel Mac 2011 Why Does My Page Turn Grey Paint
The hyperlink does work if you type it directly in the browser or in the Open box of the Run dialog box (select Start, and then select Run).
Cause
This problem occurs when the following conditions are true:
- You are using Microsoft Internet Explorer:
- A proxy server -or-
- A firewall that does not allow HTTP requests to be placed on your local network
- Internet Explorer is not your default browser.
- The ForceShellExecuteregistry key is not present in the following location or is not set to 1:For 32 bit Office Versions installed on 64 bit OperatingSystemsHKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftOffice9.0CommonInternetFor 32 Bit Office Versions installed on 32 bit Operating Systems or 64 Bit Office Versionsinstalled on 64 bit Operating SystemsHKEY_LOCAL_MACHINE SoftwareMicrosoftOffice9.0CommonInternet
Workaround
Important
This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, select the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To have us work around this problem for you, go to the 'Here's an easy fix' section. If you prefer to fix this problem manually, go to the 'Let me fix it myself' section.
Here's an easy fix
To fix this problem automatically, select the Download button. In the File Download dialog box, select Run or Open, and then follow the steps in the easy fix wizard.
- This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
- If you're not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.
Let me fix it myself
![Microsoft Excel Mac 2011 Why Does My Page Turn Grey Microsoft Excel Mac 2011 Why Does My Page Turn Grey](/uploads/1/2/5/6/125675259/814870117.png)
To work around this issue, either add the ForceShellExecute subkey, if it is not present, and set the Value data, or if it is present, set the Valuedata of the ForceShellExecute subkey.
Adding the Internet Subkey to the Registry and Setting the Value Data
- Quit any programs that are running.
- select Start, and then select Run. Type regedit in the Open box, and then select OK.
- In Registry Editor, browse to one of the following subkey (create the keys when they do not exist):For a 32 Bit version of Office on 64 bit version of WindowsHKLMSOFTWAREWow6432NodeMicrosoftOffice9.0CommonInternetFor a 32 Bit version of Office on 32 bit version of WindowsHKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice9.0CommonInternetFor a 64 Bit version of Office on 64 bit version of WindowsHKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice9.0CommonInternet
- Make sure the Internet subkey is selected. On the Edit menu, point to New, and then select DWORD Value. Add the following registry value:Value Name: ForceShellExecute
- Double-click ForceShellExecute, and then set the Value data to 1. Select OK.
- On the Registry menu, select Exit.
Did this fix the problem?
Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
More Information
A hyperlink may not go to a Microsoft Word document or a Microsoft Excel worksheet after you use this workaround.
Office uses the Urlmon.dll file to handle all Internet transitions.
In this case, the Urlmon.dll file sends a request to get a file via http:// through the proxy server. The proxy server sees that the request came from Internet Explorer, based upon the HTTP User Agent field of the http://request. It then gives an error 403, basically saying 'Access Denied.'
The Urlmon.dll file gets this and simply returns the error message mentioned earlier. The error means that the request failed, but it never states why it failed.
The workaround is to simply use a ShellExecute() on the URL. This allows the operating system to start the URL on the default browser. If the default browser is not restricted by the proxy server, the proper page is displayed.